Identify the most common problems on the Disney video streaming service.
First of all, if Disney Plus refuses to launch on your mobile, TV or computer, start by checking your Internet connection. Admittedly, this is elementary advice, but it must be taken into account that access to the SVOD platform requires a minimum speed of 5 Mbps for correct broadcasting of programs.
If you have adequate speed, try resetting your modem / internet box. Then log out of the Disney Plus app and log back in. In many cases, this manipulation will be enough to regain your access.
Otherwise, delete the app from your device and download it again. You will therefore find yourself with a recent and reset version, guaranteed to be bug-free.
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What does this error code mean?
If all of the above failed you, nothing is lost. There are still multiple handy tips for resolving some of the most common error codes on Disney Plus.
Error Code 4 - Online Payment Failed
Disney Plus is not free. This error is directly related to the payment method entered during registration for the service. Disconnect then reconnect first. If the problem persists, check your billing details and edit them if they are incorrect. You must use a credit card valid in your country.
Error Code 5 - There was a problem with your Disney Plus account
This warning appears when your credentials have been entered incorrectly or you have not verified your account. Make sure you have received a confirmation email from Disney Plus, after registration, and click on the account activation link. Please note that this email may have landed in your spam folder. Control it.
Error Codes 7 and 8 - Email or password issues
Disney Plus does not recognize the password or email address you entered. This is probably a typing error, remember to type each character correctly. If necessary, use the "Forgot password" function to set up a new password.
Error Code 9 - Connection interrupted
Make sure you haven't been logged out by accident. And check that your identifiers as well as your bank details have been correctly filled in to avoid a new disconnection from the service.
Error Code 11 - Content Unavailable
Not all programs on the Disney Plus service may be available in all countries. In France, for example, Disney is subject to the principle of media chronology and many films will only be broadcast 3 years after their cinema release. So, make sure that the movie or series you are looking for is offered in your region. If so, try resetting your internet connection. Also, be aware that using a VPN to access another country's Disney Plus catalog may affect the system.
Error Code 13 - Too many devices signed in to same account
You can connect up to four separate devices simultaneously on the platform. Each device can be associated with a user profile - up to 7 can be created. If you exceed the number of devices allowed, you may need to disconnect the ones you use the least. And don't share your credentials, otherwise you'll host unwanted users...
Error Code 22 - Restricted or Advanced Audience Content
Make sure you're not viewing the Disney Plus catalog through a "Child" profile. Although they are all reserved for a family audience, some programs are indeed not accessible to very young children. Change profile, prefer a standard one to view any program of your choice.
Error Code 24 - Unable to login
Check your internet connection, make sure HYDRA hasn't compromised your network and reset your modem/internet box. Also try disconnecting and reconnecting your app. Or check that your bank details are correct and still valid.
Error Code 25 - Internal Error
Disney Plus is experiencing some server issues. Talk to him nicely. Otherwise, try logging out and logging back in. If the problem persists for too long, contact Disney Plus customer support on Twitter or via chat (see below).
Error Code 30 - Device incompatible with Disney Plus service
Certain devices may not be compatible with the use of the video streaming service. Do you want to check the compatibility of your smartphone or your TV? The full list of supported devices is here .
Error Code 31 - Location Issue
Disney Plus is slowly rolling out worldwide, so if you're sneaky and try to use a VPN to thwart your location check, it can hurt your connection. Try resetting your device's location settings.
Error code 32 - Login problem related to your password
Log out, log back in, and verify that you have the correct password. Was this one hacked? Try to regain control by clicking on "Forgot password" and following the instructions. Otherwise, contact Disney Plus support. Reminder: 123456 is not a recommended password.
Error Codes 35 and 36 - Restricted Content
As for code 22 detailed above, check that the content you are looking for is available in your country. Disable any VPN, check your location settings and make sure you are not in kid mode.
Error Code 38 - Time Setting
One of the most bizarre errors. Make sure that the time displayed on your device is correctly configured or correct it if necessary. Better to align with the correct time zone.
Error Code 41 - Video playback problem
This happens when the Disney Plus servers are saturated and a large number of subscribers want to download the same program at the same time. You can try to fix this issue by restarting your device or logging out and back in. You may need to be patient while Disney maintenance fixes the issue.
Error Code 42 - Problems connecting with your internet service provider
The most common mistake. Either Disney Plus is down for maintenance, or your ISP is acting up. Again, you will have to wait because the problem is not your responsibility. Try resetting your modem/box and wait.
Error Code 73 - Content prohibited in your region
As with error code 31, this means that some content is not yet available everywhere. Rights issues in different countries are causing some movies, in particular, to be put on hold until Disney has the rights to stream them. Check your location settings and disable your VPN - Disney's service easily tracks its use.
Error Code 86 - Account blocked, violation of terms of service
It can be serious. You must ensure that the account holder used is over 18, that a VPN does not interfere with the service, that your location settings are correct. And, if all that isn't enough, contact Disney Plus support.
Error Code 87 - Credentials not found
Launch the usual operating mode: disconnect and reconnect, check that your identifiers are still operational, try the "Forgotten password" option. And make sure R2D2 hasn't messed with your settings. He's vicious, that droid.
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